Over the last four decades we have achieved a delicate balance managing high-level deals without sacrificing personalized service, solidifying our status as one of the nation’s most successful independent insurance firms. Unlike most large brokerage shops, our clients are guaranteed unfettered access to Hamilton’s executive team – a group who leads with integrity, a client-first approach and passion for the insurance industry.
From our CEO to your dedicated claims managers, client services are at the cornerstone of what we do.
Over the last 28 years, under Zuccari’s leadership, Hamilton has grown into one of the largest independent insurance brokerage firms in the United States with 150 employees, multiple offices nationwide and annual sales topping $250 million. Prior to acquiring Hamilton Insurance in 1982, Alan worked at one of the nation’s most prestigious insurance companies, Royal Globe Insurance. Along with his deep knowledge of the long-term healthcare industry and critical insurance requirements, Alan’s business savvy has solidified his distinguished reputation among colleagues, analysts, insurance companies and clients. Hamilton consistently ranks as one of the Top 10 Independent Insurance Brokerages in the Washington DC/Metropolitan Area for the long-term healthcare industry.
Throughout his career, Alan has been recognized with accolades from Million Dollar Round Table, the American Heritage Life Insurance Company (Outstanding Performance and Service Award), the District of Columbia’s Health Care Association (Outstanding Associate Business Member), the National Association of Health Underwriter’s (Golden Eagle Award) for three consecutive years and the Health Facilities of Maryland (Man of the Year).
Alan notably served on the American Health Care Association (AHCA) sub-committee on tort reform, assisting with the development of 232 guidelines for the U.S. Department of Housing and Urban Development’s (HUD) professional liability insurance relating to the long-term healthcare industry.
Alan holds a Political Science degree from West Virginia University and is a member of the Mountaineer Athletic Club’s Advisory Board. He was recently appointed to serve on the Board of Directors of the WVU Foundation.
As Hamilton’s Chief Financial Officer, David oversees financial strategy including planning, analysis and accounting initiatives. Prior to joining HIA, David spent a decade at a regional accounting firm where he was responsible for initiating the company’s CFO/Controller outsourcing business.
David is a Certified Public Accountant who graduated with an accounting degree from West Virginia University. He currently serves as a member of the American Institute of CPAs and the Virginia Society of CPAs.
Keith Parnell serves as Hamilton’s Vice President of National Accounts. Since joining HIA 30 years ago, Keith has worked exclusively with the long-term care industry providing insurance and risk management services to skilled nursing and assisted living facilities.
Keith has designed and developed insurance programs and policy forms and risk management platforms that have become standard within the field. He specializes in self-insurance, including trusts, captives and self-insurance programs for Professional Liability/ Medical Malpractice.
As a Certified Insurance Expert in several states, Keith has provided expert testimony in numerous lawsuits regarding industry-related issues. In one case, his testimony greatly influenced a landmark state reimbursement ruling. He is well versed in litigation and claims management.
Keith graduated from Ferrum College with a Bachelor of Science degree in Financial Management. He has been published in many industry publications and trade journals and has a strong understanding of the Medicare and Medicaid reimbursement system, Managed Care and Healthcare Corporate Compliance. He also serves on committees within the Department of Housing and Urban Development as an outside consultant, subject matter expert, speaker and educator.
Renee Guthart serves as Chief Operating Officer of Hamilton’s Property & Casualty division. Renee joined HIA with more than 25 years prior experience in commercial marketing and servicing, with expertise in various industries, including long-term care, real estate, construction and social services.
At Hamilton, Renee specializes in long-term care coverage, form and loss data analysis, as well as loss control services that help provide clients with superior service experience. Her aptitude in operational and management system protocol and workflow development, contribute to the efficient, accurate and high-quality service clients can expect from Renee. In her tenure, she has cultivated and managed long lasting, high-level client/carrier partnerships.
Renee holds a CPCU Insurance designation and is a member of the CPCU Society’s local and national chapters. In her consistent effort to further professional knowledge and deepen her networks, Renee supports these organizations through volunteer efforts.
As Vice President of Development and External Relations, Jason has a hand in several different areas of the business. In addition to maintaining client relationships, he prospects potential clients and leads marketing and branding efforts. He earned a Commercial Lines Coverage Specialist (CLCS) designation from the Hartford School of Insurance. Jason has shared his business expertise on Bloomberg, Forbes, Mashable, NBC and CNET.
In 2016, Governor Terry McAuliffe appointed Jason to serve on the board of the Virginia Department for the Deaf and Hard of Hearing. Washington Life Magazine featured Jason as one of Washington D.Cs most influential individuals under 40 in 2020.
Jason attended West Virginia University where he served as student body president and a member of the University Board of Governors. Most recently he was selected to serve on the National Investment Centers (NIC) Future Leaders Council, which maintains a highly regarded reputation for culling the best and brightest in the healthcare industry.
In his role as Vice President of Commercial Lines, Norwood oversees day to day operations of Hamilton’s Property and Casualty department, focusing specifically on account retention and staff development. He also handles several of the agency’s large P&C accounts.
Before joining Hamilton 25 years ago, Norwood worked at a large national insurance company for 18 years where, among other roles, he served as branch manager.
Norwood and his wife have called Northern Virginia home for 23 years and have two adult children. He offsets the trials and tribulations of his Washington Football Team with the success of his Clemson Tigers.
Kenita Hill, Director of Risk Management Services, joined Servarus in 2003 as a Risk Management Consultant. She received the designation of Certified Professional Healthcare Risk Manager (CPHRM) in 2015. She is also a licensed nursing home administrator and an LPN with a background in long-term care that spans over twenty-five years.
Kenita has a Master’s degree in Health Services Administration from Central Michigan University and dual Bachelor’s degrees in Health Planning & Management and Business Administration from Alfred University. She currently heads operations of the Risk Management program at Servarus.
Her responsibilities include conducting on-site risk management audits and training at SNFs and ALFs across the country. She manages the development of Servarus’ adverse incident tracking tool, ERMA.
As Executive Vice President of Benefits Operations, David works alongside the management team to establish comprehensive long-term goals, strategies, plans and policies for third party administrators, compliance services, healthcare exchanges and both retail and wholesale benefit service operations.
David is a seasoned insurance professional who brings more than 24 years of experience to Hamilton, spanning all internal corporate departments. He has specialized expertise integrating third-party insurance systems with payroll service bureau systems, as well as self-funded administration, MEWA’s, captive trusts and association benefits.
Before joining Hamilton, David led benefit operations at BenefitMall and created their national payroll service bureau in 2010. He also served as the President of Administration and Chief Financial Officer at Kelly & Associates Insurance Group Inc. for 15 years.
David is a Certified Public Accountant who received his bachelor’s degree in Business from University of Baltimore. He served as the Treasurer and past-President of the Baltimore County Police Foundation. David is also a member of Hamilton Bank’s Advisory Board and Maryland’s Health Benefit Exchange Advisory Board.
In his role as Vice President of Client Development, Jarred supports the onboarding and servicing of new and existing clients. He is also responsible for managing alternative marketing channels and developing relationships with non-traditional partners.
Jarred attended West Virginia University where he served as student body vice president leading innovative extracurricular programs and representing more than 30,000 students across two campuses.
Barry Weisz has been a leader in the healthcare industry for more than a decade. His extensive experience in healthcare marketing has made him a key part of Hamilton’s business development operation. At Hamilton he is responsible for creating new connections with long-term care facility owners and operators nationwide, while maintaining his strong existing relationships with physician groups and hospital administration. Barry’s expertise has also helped increase the performance of skilled nursing facilities’ censuses over time.
Barry graduated from Touro College in 2008 with a Bachelor’s in Science with a major in Business Management.
Sultanna Tokhi is a licensed Life & Health Insurance Associate at Hamilton Insurance Agency. Since joining the firm in 2007, Sultanna has tackled a variety of roles in Hamilton’s Health & Welfare Department. As a Call Center Representative and later a Leave of Absence administration specialist, she quickly became an indispensable part of the team, acquainting herself with Hamilton’s vast stable of clients. In 2008, Sultanna was promoted to Account Manager for multiple large client accounts, where she honed in on her superior customer service acumen.
In her current role as Vice President of Group Benefits, Sultanna maintains and manages day-to-day client relationships with confidence and integrity.
With more than 22 years of industry experience, Joe Mandeville has become a leader in the field of insurance. He arrived at Hamilton in 2012 with 15 years of experience on the retail side of Life & Health and has since helped build out its wholesale division. An initiative that began with DC Health Link has since expanded to TPA services for both local and national brokers. His objective at Hamilton is to introduce new products to broker partners and promote innovative technology solutions.
Joe is a proud veteran of the U.S. Marine Corps and a graduate of the University of Maryland, College Park. He currently lives in Bethesda with his two teenage daughters.
As Vice President of Employee Benefits, Mark Kauffman works closely with broker partners in the mid-Atlantic region. He is an unmatched resource when it comes to Hamilton’s proprietary products, billing and administrative capabilities and state of the art technology. Mark began his career in the life insurance space before moving over to healthcare in 1995, where he led a local brokerage to become one of Maryland’s top agencies. At Hamilton and throughout his tenure in the insurance business, his goal is to help organizations save money while delivering quality benefit programs to their employee base.
Mark is a Towson University graduate and former board member of BAHU. He is a regular supporter of charity organizations including The First Tee Organization, Barcs and Tara’s House. When he is not golfing he is spending time with his wife and three children at their home in Maryland.
Mike Ghanem has been a valued member of the Hamilton team for more than 30 years. His decades-long experience has spanned both the Property & Casualty and Life & Health insurance verticals. In addition to establishing Hamilton’s personal lines business, Mike has been directly responsible for expanding employee benefits services to businesses across the country. He has strong relationships with both clients and first class insurance carriers.
With more than 48 years of experience in the insurance industry, Patti Mauck is an authority in the property and casualty arena. At Hamilton, Patti specializes in servicing clients from the long-term care vertical throughout the Mid-Atlantic region of D.C., Maryland and Virginia. Her sales acumen and attentive approach to customer service have been at the forefront of her 26-year tenure at the company. Over the course of her career, she has developed and maintained strong relationships with both clients and insurance carriers.
Her varied leadership skills and dedication to customer satisfaction are evident in her abundantly successful track record at Hamilton.